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Collision: Step-By-Step Repair Guide

  1. Notify your insurance company of the accident or damage that occured to your vehicle.

    At this time, you should be given a claim number. This number will help expedite your repair process so be sure to keep it in a convenient spot.

  2. Stop in to get an estimate on your vehicle. Your insurance company may recommend you get multiple estimates.

    Xtreme Auto offers free computerized estimates - most take 10-15 minutes.

  3. The insurance company will send out an appraiser to estimate the damage to your vehicle.

    Insurance estimates can be arranged to take place at our shop. Simply notify your insurance company where the vehicle will be located.

  4. The insurance company will send you an estimate from the appraiser. If you have already chosen Xtreme Auto as your repair shop of choice, they will fax or email it to us.

  5. Once you decide to go ahead with the repairs, the insurance company will issue a check for the repairs minus the deductable. The deductable is the amount you are responsible to pay based on your insurance policy.

  6. Choose your repair shop, if you haven't already. The insurance company may try to steer you to one of the companies on their list, however, this is illegal. It is your vehicle and you may choose who repairs it. Xtreme Auto is a state certified repair facility with ASE certified technicians.

  7. Call us to schedule your repair. We will put you on our schedule and order parts for your repair. If you need a rental car, we can arrange for one at this time. We can also estimate the number of days your vehicle will be at our shop.

  8. Drop off your vehicle at our shop. We do have a drop-box for before/after hours for your convenience. If a rental car has been arranged, the rental company will be at our shop to pick you up.

  9. If there are any additional parts or repairs needed that relate to the damage that were missed on the estimate, we will work directly with your insurance company to get those covered.

  10. We will notify you as soon as the repairs on your vehicle have been completed. We do require payment in full before the vehicle is released. If you have a rental, it can be dropped off at our shop and the rental company will come pick it up.

If you have any questions or concerns at any point in the repair process, please feel free to contact us at 616-546-3300. The customer is our main priority, and we want your experience at Xtreme Auto to be satisfactory.